Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including through our website, digitalafterlabs.com, and any related services we provide.

Personal information is any information about you that can be used to identify you. This may include information such as your name, email address, phone number, business information, contact details, service inquiry details, and information you provide when contacting us.

If our website contains links to third-party websites or services, please be aware that those websites and services have their own privacy policies. After following a link to any third-party content, you should review that third party's privacy policy to understand how they collect and use personal information. This Privacy Policy does not apply to your activities after you leave our website.

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

"Voluntarily provided" information refers to information you knowingly and actively provide when using our website, submitting a contact or support request, or communicating with us.

"Automatically collected" information refers to information that may be automatically sent by your device or browser when accessing our website or related services.

Personal Information

We may ask for personal information when you contact us, submit a form, request support, or communicate with us. This may include one or more of the following:

• Name
• Email address
• Phone/mobile number
• Business name or organization name, where applicable
• Information related to your inquiry or support request

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. We only collect personal information that is reasonably necessary to respond to your inquiry, provide requested services, communicate with you, administer our business, or comply with applicable legal obligations.

Collection and Use of Information

We may collect personal information from you when you do any of the following:

• Use a mobile device or web browser to access our website
• Submit a contact form or support request
• Contact us by email, phone, text message, or similar communication method
• Communicate with us through business or service-related channels

We may collect, hold, use, and disclose information for the following purposes:

• To respond to your inquiries and support requests
• To provide, operate, maintain, and improve our website and services
• To contact and communicate with you
• For internal record keeping and administrative purposes
• To process billing, payments, or service-related records where applicable
• To comply with legal obligations and resolve disputes
• For security and fraud prevention
• To ensure our website and services are used in line with applicable terms and policies

We do not use information submitted through our website for targeted advertising or advertising display services unless otherwise disclosed.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it using commercially reasonable safeguards to help prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.

Although we take reasonable steps to protect the personal information you provide, no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.

You are responsible for maintaining the security of your own systems, accounts, passwords, and information when communicating with us or using any systems or services under your control.

How Long We Keep Your Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. For example, if you provide your name, email address, phone number, or service inquiry details when contacting us, we may retain that information for the duration of the inquiry and for our business records so we can respond to you, provide services, maintain records, and address similar inquiries in the future.

If personal information is no longer required for these purposes, we will delete it, anonymize it, or otherwise handle it in accordance with our internal records practices, unless retention is necessary for legal, accounting, reporting, dispute resolution, security, or business administration purposes.

Children's Privacy

We do not aim our website, products, or services directly at children under the age of 13, and we do not knowingly collect personal information from children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Our employees, contractors, or service providers who need access to provide services or operate our business
• Third-party providers who assist us with website hosting, contact form processing, email delivery, cloud services, billing, payment processing, or business administration
• Professional advisers, where necessary for business, legal, accounting, or compliance purposes
• Courts, regulators, law enforcement, or government authorities where required by law or where necessary to establish, exercise, or defend our legal rights
• An entity that buys, or to which we transfer, all or substantially all of our assets or business

Third parties we currently use or may use include:

• Microsoft Corporation / Microsoft 365 / Outlook for email communication and service-related correspondence
• Netlify for website hosting, deployment, and/or contact form processing
• Sanity CMS, where applicable, for website content management
• Payment processors or billing platforms, where applicable, for invoicing and payment processing

These third-party providers may process personal information only as necessary to provide their services to us, operate our website, process communications, support billing, or assist with service delivery.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand that we may collect, hold, use, and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect our ability to respond to your inquiry, provide support, or deliver requested services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you provide personal information about another person, you represent that you have authority or consent to provide that information to us.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Privacy Policy. We will take reasonable steps to correct information found to be inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any rights you may have over your personal information. However, if certain personal information is required to provide a service, respond to an inquiry, administer an account, process billing, or provide support, we may be unable to provide that service without the required information.

Notification of data breaches: We will comply with laws applicable to us regarding any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide details of the alleged breach. We will review your complaint and respond as appropriate.

Opt out of communications: You may opt out of non-essential communications by contacting us using the contact information provided in this Privacy Policy. We may still contact you when necessary for non-promotional purposes, including responding to inquiries, providing requested services, account administration, billing, support, security notices, or important service-related updates.

If you contact us by text message, we may respond by text message. Standard message and data rates may apply.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business, merge with another business, sell assets, or enter bankruptcy, personal information may be included among the assets transferred to the acquiring or successor entity. Any such transfer will be handled in accordance with applicable law.

Limits of Our Policy

Our website may link to external websites or third-party services that are not operated by us. Please be aware that we have no control over the content, policies, or privacy practices of those third parties and cannot accept responsibility or liability for their privacy practices.

Changes to This Policy

At our discretion, we may change this Privacy Policy to reflect updates to our business processes, current practices, legal requirements, or regulatory changes. If we make changes to this Privacy Policy, we will post the updated version on this page.

If required by law, we will obtain your consent or provide an opportunity to opt in or opt out of new uses of your personal information.

Additional Disclosures for U.S. State Privacy Law Compliance

The following section includes additional disclosures that may apply to residents of certain U.S. states with privacy laws, including California, Colorado, Delaware, Florida, Virginia, and Utah. These disclosures apply only where required by applicable law.

Do Not Track

Some browsers include a "Do Not Track" feature that allows users to signal that they do not want their online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.

We collect and process personal information lawfully, fairly, transparently, and only where we have a legitimate reason to do so.

California Privacy Laws

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may request information about certain personal information we disclose to third parties for their direct marketing purposes. To make such a request, please contact us using the details provided in this Privacy Policy with "Request for California Privacy Information" in the subject line.

We do not offer financial incentives in exchange for personal information.

California Notice of Collection

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, business name, IP address, or similar contact information
• Customer records, such as contact details, business information, billing contact information, and service inquiry details

We collect and use these categories of personal information for the business purposes described in the "Collection and Use of Information" section, including responding to inquiries, providing services, maintaining records, billing, administration, security, and legal compliance.

Right to Know and Delete

Where applicable law provides such rights, you may request information about the personal information we have collected about you or request deletion of personal information we hold about you, subject to legal exceptions.

Depending on applicable law, you may have the right to request:

• The categories of personal information we have collected about you
• The categories of sources from which the personal information was collected
• The categories of personal information disclosed for a business purpose
• The categories of third parties to whom personal information was disclosed
• The business or commercial purpose for collecting personal information
• The specific pieces of personal information we have collected about you

To exercise any applicable rights, please contact us using the details provided in this Privacy Policy.

Shine the Light

If applicable, California residents may request information about how we share certain personal information with third parties or affiliates for their own direct marketing purposes. To make such a request, contact us using the details provided below and include "Privacy Rights Request" in the subject line or first line of your request.

Contact Us

For questions or concerns regarding your privacy, you may contact us using the following details:

Digital Afterlabs, LLC
info@digitalafterlabs.com
(904) 831-8256